Customer Care Consultant

Surry Hills NSW, Australia

  • Full time & Part time roles available
  • Maximum term roles until June 2020
  • Surry Hills & Hunters Hill Location

This is a great opportunity for a strong Sales and Customer Service Professional to join our Home & Community team as our new Customer Care Consultant. We have two positions available:

  • Maximum Term/Full-time (Monday to Friday 38 hours p/week)
  • Maximum Term/Part-time (Monday & Tuesday 15.2 hours p/week)

These roles will be based in our offices in Surry Hills and Hunters Hill. 

In this role, you will work as part of a team of ten outstanding Customer Care Consultants, delivering an exceptional customer experience to our prospective customers and their families. You will be taking incoming calls from our customers and identify opportunities to cross and upsell our services and you will manage customer enquiries and referrals, whilst supporting our Regional Community Managers and Care Advisors to grow our existing customer base.

As a successful candidate, you will bring:

  • Relevant qualifications in Sales or Customer Service;
  • Demonstrated success in a competitive Sales role;
  • Excellent written and verbal communication skills;
  • Ability to foster and build relationships with a range of stakeholders;
  • An understanding of Aged Care Funding arrangements (desirable but not essential).

We’re a leading not-for-profit provider of residential aged care, home and community services, retirement living and healthcare across NSW and SE QLD. Together, our team of over 3,800 people are committed to providing high quality aged care and services to those whom we serve.    

If this position appeals to you then we’d love to hear from you. Please apply online now with a covering letter and resume. We welcome your application.

Type: Temporary

Category: Call Centre/Cust. Service - Customer Service Call Centre

Reference ID: KC000208

Date Posted: 11/03/2019

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